Privacy Policy

Last Updated: April 21, 2025

This Privacy Policy outlines how Ternout uses, collects, shares, and protects any information that you provide while using our website or services.

Ternout is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or our tools, you can be assured that it will only be used in accordance with this Privacy Statement.

Ternout may update this policy from time to time. We recommend reviewing this page periodically to stay informed of any changes.

1. Information We Collect

We may collect the following personal and usage information:

• Name
• Contact details including email address and phone number
• Demographic details such as location, preferences, and interests
• Trip or itinerary preferences
• Device and browser information for analytics
• Other information relevant to customer surveys, feedback, or offers

2. How We Use the Information

We collect and process this information to:

• Improve our website, features, and services
• Maintain internal records and customer support
• Personalize user experience and suggest destinations or packages
• Send promotional emails about offers, blog posts, or packages (only with your consent)
• Contact you for market research or feedback (via email, phone, or online surveys)
• Enforce platform policies and investigate misuse or violations

3. Security of Your Information

We are committed to keeping your information secure. Ternout has implemented suitable physical, electronic, and managerial procedures to prevent unauthorized access or disclosure of user data.

4. Cookies and Tracking Technologies

Cookies are small files stored on your device to enhance your browsing experience. We use:

• Traffic log cookies to identify which pages are visited
• Preference cookies to remember user settings and interests

These cookies help us analyze user behavior and improve the platform. Cookies do not grant us access to your computer or sensitive data.

You can control cookie preferences via your browser settings. Disabling cookies may affect some platform functionalities.

5. Sharing Your Information

We do not sell, lease, or distribute your personal information to third parties unless:

• We have your permission
• It is required by law or government regulation
• It is necessary to fulfill your bookings or itinerary needs (e.g., sharing with verified vendors)

We may send you promotional content from trusted third parties only if you have opted in.

6. Your Rights & Choices

You can control your personal information in the following ways:

• Opt-out from marketing emails anytime via the unsubscribe link
• Choose not to fill marketing consent boxes on forms
• Request correction or deletion of your data by contacting us

7. Data Retention

We retain user information for as long as necessary to fulfill the purpose it was collected for, comply with legal obligations, and maintain records for support or auditing purposes.

8. Children’s Privacy

Ternout does not knowingly collect personal information from individuals under the age of 13. If you believe we have inadvertently collected such data, contact us for immediate removal.

9. Contact Us

If you believe any information we are holding about you is incorrect or incomplete, or for any privacy-related concerns, reach out to us at:

• Email: hello@ternout.com
• Address: Panjabari, Guwahati, Assam, India

We will promptly address any issues or correction requests.