Terms and Conditions

Last Updated: April 21, 2025

For the purpose of these Terms and Conditions, the terms "we", "us", and "our" shall refer to Ternout, whose registered/operational office is Panjabari, Guwahati, Assam, India.

The terms "you", "your", "user", and "visitor" shall mean any natural or legal person visiting our website and/or using our services, including planning itineraries, purchasing packages, or creating content.

By accessing this website or app and/or by making a purchase, booking, or engaging with any of our services, you agree to be bound by the following Terms and Conditions:

1. Changes to Terms

The contents of the pages of this website or app, including these Terms, are subject to change without notice. Continued use of our services implies acceptance of the updated terms.

2. Services Offered

Ternout provides:

• Travel itinerary creation tools (free and Pro)
• Auto-fill and route optimization (Pro features)
• Vendor-hosted holiday packages and services
• Travel content and hidden gems
• Creator monetization tools (blogs, trips, itineraries, packages)
• Cab and hotel bookings (affiliate/direct)

We do not guarantee availability, accuracy, or compatibility of any service for a particular user’s requirement.

3. Information Accuracy & Limitation of Liability

While we strive for accuracy, neither Ternout nor any third party guarantees the accuracy, timeliness, performance, completeness, or suitability of the information and materials on our platform.

You acknowledge that such content may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or material is entirely at your own risk. It is your responsibility to ensure that our services meet your specific needs.

4. Intellectual Property

The website/app contains material that is owned or licensed by Ternout, including (but not limited to) design, layout, appearance, graphics, and functionalities.

Reproduction is prohibited unless authorized and in accordance with our copyright policy.

Trademarks displayed that are not the property of Ternout are acknowledged accordingly.

5. User Accounts

• You must be 18+ to register.
• You agree to provide true, current, and complete information.
• You are responsible for maintaining confidentiality of login credentials.
• We reserve the right to suspend or terminate accounts violating terms.

6. Creators & Bloggers

• Original content only. No plagiarized or AI-generated filler.
• You retain ownership, but grant us a license to publish, promote, and monetize your content on the platform.
• You may monetize via donations or selling curated packages. Ternout may charge platform or listing fees.

7. Vendors & Package Bookings

7.1 Onboarding & Verification

Vendors must register and be approved before listing packages. Ternout verifies identity and service quality before onboarding.

7.2 Vendor Obligations

• Vendors are responsible for service fulfillment.
• Ternout acts as a mediator and is not liable for non-fulfillment or service complaints.
• In case of repeated complaints or cancellations, vendor accounts may be suspended.

7.3 Commissions & Fees

Ternout will charge a commission on each successful booking. Commission details are shared during onboarding.

8. Cancellation & Refund Policy

Users can request cancellations/refunds based on the following policy:

• Full refund: Within 7 days of purchase and more than 15 days before trip.
• Partial refund (50%): Cancellations 7–14 days before trip.
• No refund: Less than 7 days before trip or post-departure.
• Same-day cancellation (within 6 hours of booking): Allowed if the trip starts after 48 hours.
• Refunds are initiated within 7–14 business days.
• Vendor-specific refund policies will override Ternout's general policy if disclosed at the time of purchase.

9. Paid Subscriptions (Pro Features)

• Pro users gain access to exclusive itinerary tools like Optimize Route, auto-fill, day planning, and custom exports.
• Pro subscription fees are non-refundable once activated.
• Subscription access is subject to fair use limits.

10. Transaction Decline Policy

We are not liable for any loss or damage arising from the decline of a transaction due to the Cardholder exceeding the preset limit with their acquiring bank. Payment processing is handled by third-party gateways under secured protocols.

11. Third-Party Links & Integrations

Our website/app may contain links to external websites or services for convenience or added functionality. These are not under our control, and we are not responsible for their content or availability.

You may not create a link to our site or content without prior written permission from Ternout.

12. Unauthorized Use

Unauthorized use of our platform, content, or tools may result in a claim for damages and/or be a criminal offense under applicable laws.

13. Termination

Ternout reserves the right to:

• Terminate or suspend user/vendor accounts at its discretion.
• Remove or restrict content.
• Withdraw features or access without notice in case of misuse.

14. Governing Law

Any dispute arising from the use of our platform or engagement with Ternout shall be governed by the laws of India, and jurisdiction will lie with the courts in Guwahati.

15. Contact Information

For support, refunds, feedback, or legal issues, contact us:

• Email: hello@ternout.com
• Address: Panjabari, Guwahati, Assam, India